Refund policy

Returns & Exchanges

Due to the nature of grooming and personal care products, all sales are final. We do not accept returns or exchanges on opened or used products for hygiene and safety reasons.

If your order arrives incorrect, or defective, please reach out to us at info@kentonwilde.com within 7 days of receiving your order. Include your order number and clear photos of the issue. We’ll do everything we can to make it right.

Lost or Stolen Packages

Once a package is handed off to the carrier, we are not responsible for lost or stolen shipments. If you believe your order is missing, please reach out to the carrier with your tracking number. We’re happy to help assist in locating your order where possible.